Refund Policy

 

Thank you for shopping with [Belenza]!
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have [14/30] days from the date you received your order to request a return.
To be eligible for a return:

  • Your item must be unused, in the same condition you received it, and in the original packaging.

  • You’ll need to provide a receipt or proof of purchase.

To start a return, contact us at [belenza.pk@gmail.com].
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund approval or rejection.
If approved, your refund will be processed automatically to your original payment method within [5–10 business days].

Please note that:

  • Shipping costs are non-refundable.

  • We do not refund items purchased on sale or with discount codes (unless they arrive damaged or defective).

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers)

  • Custom or personalized products

  • Digital downloads

  • Intimate or sanitary goods

If you’re unsure about your item’s eligibility, please contact us at [your email address] before returning.

Contact Us

If you have any questions about our refund policy, contact us at:
📧 [belenza.pk@gmail.com]
🏬 [Lahore Jaranwala Road ]